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Terms and Services
This website is operated by Moena. Throughout this site, the terms "we", "us", and "our" refer to Moena. By visiting our site and/or making a purchase, you engage in our "Service" and agree to abide by the following terms and conditions ("Terms of Service", "Terms").
These Terms apply to all users of the site, including without limitation, browsers, vendors, customers, merchants, and content contributors. Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to comply with these Terms. If you do not agree to all terms and conditions, you may not access the website or use any of the services.
SECTION 1 - Online Store Terms
- Age Requirement: By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your jurisdiction and have consented to allow any minor dependents to use this site.
- Prohibited Uses: You agree not to use our products for any illegal or unauthorized purposes, or violate any laws in your jurisdiction while using our Service (including copyright laws).
- Security: You must not transmit any worms, viruses, or malicious code that may disrupt the service.
- Violation: Any breach or violation of these Terms will result in immediate termination of your access to the Service.
SECTION 2 - General Conditions
- Refusal of Service: We reserve the right to refuse service to anyone at any time for any reason.
- Data Transfer: You acknowledge that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over networks. Credit card information is always encrypted during transmission.
- Prohibited Activities: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, access to the Service, or any contact on the website without express written permission from us.
- Headings: The headings in this agreement are for convenience only and do not affect the interpretation of these Terms.
SECTION 3 - Accuracy, Completeness, and Timeliness of Information
We are not responsible for the accuracy, completeness, or current nature of the information available on this site. The material provided is for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely information from other sources.
This site may include historical information, which is not current and is provided for reference only. We reserve the right to modify the content at any time, but have no obligation to update any information. It is your responsibility to monitor changes to our site.
SECTION 4 - Modifications to the Service and Prices
- Price Changes: Prices for products may change without notice.
- Service Modifications: We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We are not liable for any changes, price modifications, suspensions, or discontinuation of the Service.
SECTION 5 - Products or Services
- Online Exclusives: Certain products or services may be available exclusively online and may have limited availability. These can only be returned or exchanged according to our Return Policy.
- Product Display: We make every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor will display the colors correctly.
- Sales Limitations: We reserve the right to limit sales of our products to any person, geographic location, or jurisdiction on a case-by-case basis. We may also limit the quantities of products offered. All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue any product at any time.
- Quality Disclaimer: We do not guarantee that the quality of any products will meet your expectations or that errors in the Service will be corrected.
SECTION 6 - Accuracy of Billing and Account Information
- Order Refusal: We reserve the right to refuse or cancel any order placed with us at our discretion. This includes limiting quantities purchased per person or household.
- Account Information: You agree to provide accurate and complete information for all purchases made at our store. This includes updating your account and information promptly to ensure we can process your transactions and contact you if needed.
SECTION 7 - Optional Tools
Third-Party Tools: We may offer access to third-party tools that we neither monitor nor control. You acknowledge that we provide access to these tools "as is" and "as available," without warranties. We are not responsible for issues arising from your use of these third-party tools.
SECTION 8 - Third-Party Links
Certain content, products, and services available through our Service may include materials from third parties. We are not responsible for the content or accuracy of third-party materials or websites. Please review third-party policies before engaging in any transactions.
SECTION 9 - User Comments, Feedback, and Other Submissions
If you send us specific submissions (e.g., contest entries) or unsolicited ideas, suggestions, proposals, or materials, you grant us the right to edit, copy, publish, and use these materials in any medium without restriction. We are not obligated to maintain any submissions in confidence or provide compensation for them.
SECTION 10 - Personal Information
Your submission of personal information through our store is governed by our Privacy Policy.
SECTION 11 - Errors, Inaccuracies, and Omissions
Occasionally, there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and update or cancel orders as needed.
SECTION 12 - Prohibited Uses
You are prohibited from using the site or its content for unlawful purposes or to solicit others to engage in unlawful acts. Additionally, you may not violate intellectual property rights, harass others, or submit false information. We reserve the right to terminate your access for violating these terms.
SECTION 13 - Disclaimer of Warranties; Limitation of Liability
- No Warranty: We do not guarantee that your use of the Service will be uninterrupted or error-free. Our service is provided "as is" and "as available" without warranties.
- Limitation of Liability: We are not responsible for any injuries, losses, claims, or damages arising from your use of the service or any products purchased through it.
SECTION 14 - Indemnification
You agree to indemnify Moena and its affiliates from any third-party claims, damages, or expenses arising from your violation of these Terms.
SECTION 15 - Severability
If any provision of these Terms is found to be invalid, the remainder of the Terms will remain in effect.
SECTION 16 - Termination
Your obligations and liabilities incurred prior to the termination date shall survive the termination of these Terms for all purposes. We reserve the right to terminate or suspend your access to the Service if you violate these Terms.
SECTION 17 - Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms represent the entire agreement between us and supersede any prior agreements.
SECTION 18 - Governing Law
These Terms shall be governed by the laws of the state in which Moena operates, without regard to its conflict of law principles.
SECTION 19 - Changes to Terms and Conditions
We reserve the right to modify or replace these Terms at any time. Changes will be effective when posted on the website.
SECTION 20 - Contact Information
If you have any questions regarding these Terms, please contact us at:
Email: support@moena.in
Phone: +91-7795172226
SECTION 21 - Additional Terms and Conditions for Gold Jewellery
- 7-Day Returns
- Return Policy: You may return your item within 7 days from the date of delivery for a full refund, subject to a successful inspection of the product. The inspection process may take up to 7 days from the date the item is received at our warehouse/store.
- Return Requirements: The return must include a video showing the product being repacked with the original item, invoice, and authenticity certificate.
- Exclusions: Personalized and Made-to-Order products are not eligible for a 7-day return. They can only be returned in case of defective or spurious items.
- Non-Receipt or Empty Box Claims
- Timeframe: Claims for non-receipt of a product or an empty box will only be entertained if submitted within 24 hours of receiving the package.
- Claim Requirements: The claim must include an unboxing video that shows the original outer seal.
- Lifetime Exchange & Buyback
- Exchange Option: After the 7-day return period, you may choose to exchange or buy back jewellery purchased from the Moena website in India.
- Gold Credit: Credits will be provided for gold (adjusted for 24kt purity) based on its current market value.
- Diamonds/Solitaires/Pearls: Credits will be provided based on their current market value.
- Deductions: Making charges and GST paid at the time of purchase will be deducted. The credit can be used as a discount on future orders. Adjustments will be made subject to product inspection.
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Buyback Option: We will offer to buy back:
- Gold: At its prevailing market value, adjusted for 24kt purity.
- Diamonds/Solitaires/Pearls: At 90% of their prevailing market value as a refund.
- Deductions: Making charges and GST are non-refundable, and a 3% processing fee will be deducted from the buyback value.
- Refund Process: The refund will be processed to your original payment method, which may take 7-10 days to complete. Further adjustments may be made based on product inspection.
- Defective Product Adjustments
- Defects/Deficiencies: For both exchange and buyback, if any deficiencies or defects (such as missing stones, damages, or improper packaging) are found in the returned product, the exchange or buyback amount will be adjusted based on the extent of the deficiency.
- Right to Reject: In cases of significant damage, Moena reserves the right, at its sole discretion, to reject the return or exchange request. The company's decision will be final and binding.
- Product Weight Deviation
- Weight Variations: The price listed on our website/app is based on an average product weight. The actual weight of the product may vary, which could result in a minor excess charge or refund.
- Notification: You will be notified of such changes within 48 hours of placing your order. You will have the option to cancel the order within 24 hours of this communication.
- COD Orders: For COD orders, we request full payment upfront. Any excess payment will be refunded, and any shortfall will be requested within 48 hours after delivery. The weight stated in the invoice will be the final weight.
- Refund Processing Time
- Refund Duration: Refunds will take a minimum of 7-10 working days from the date the jewellery is received at our store or central warehouse.
- Documentation Required for Returns/Exchanges/Buybacks/Warranties
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Required Documents: To avail any services under the authenticity certificate (such as returns, exchanges, buybacks, or warranty), you must provide:
- The original invoice (either hard or soft copy).
- Relevant certificates, including IGI/SGL certificates (strictly original and hard copy).
- Ineligibility: Missing documentation will make the product ineligible for return, exchange, or warranty.
- Moena Jewellery Only
- Brand Exclusivity: Please note that exchanges and buybacks are valid only for Moena jewellery. Jewellery from other brands, regardless of purity or type, will not be accepted.
- 6-Month Warranty
- Warranty Coverage: We offer a limited 6-month warranty on all gold and diamond jewellery from the date of delivery. This warranty covers only manufacturing defects or pre-existing damages.
- Exclusions: Wear and tear, mishandling, negligence, impact damage, accidents, or tampering are not covered. Changes in surface finish, color, or the loss of stones are also not covered.
- Replacement: If the item cannot be repaired, we may replace it with another item of equal value at our discretion.
- Variation in Product Weight/Dimensions/Colour
- Minor Variations: There might be up to a 2% variation in the weight, dimensions, and color of the product compared to the specifications mentioned.
- Gold Jewellery Offers
- Offer Validity: All offers on gold jewellery are valid only on diamond-studded gold jewellery.
- Our Address:
041503 Shriram Chirping Wood, 12th Main Shubha Enclave, 560102, Bangalore
