Applicable for purchases made on or after 1 April 2026. Purchases made before this date will follow the policy applicable at the time of purchase.

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Eligibility

This policy is applicable for jewellery purchased from Moena’s official website in India, after the completion of the 7-day return period.

All products are subject to quality inspection and verification before exchange or buyback approval.

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Exchange Policy

Customers may exchange their jewellery for store credit based on Moena’s prevailing website price at the time of exchange.

• Gold: Valued at the prevailing market price of gold on the date of exchange.
• Diamonds / Solitaires / Pearls: Valued based on Moena’s prevailing website price at the time of exchange.

Deductions:

• Making charges paid at the time of purchase
• GST paid at the time of purchase

Store Credit Usage: The approved exchange value will be issued as store credit, which can be used as a discount on future purchases on Moena’s website or store, subject to product inspection.

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Buyback Policy

Moena offers buyback for the following components:

• Gold: Valued at the prevailing market price of gold on the date of buyback.
• Diamonds / Solitaires: Buyback at 80% of Moena’s prevailing website price at the time of evaluation.

Deductions:

• Making charges paid at the time of purchase
• GST paid at the time of purchase

Refund Method: Refunds will be processed to the original payment method within 7–10 business days, subject to successful product inspection and approval.

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Additional Conditions

• Jewellery must be returned in good condition with the original invoice and certificates, wherever applicable.
• Moena reserves the right to revise the valuation based on product condition, damage, or missing components.
• The final exchange or buyback value will be determined after physical inspection by Moena’s quality team.