Yes, lab-grown diamonds are real diamonds created in a laboratory using methods that replicate the natural diamond-forming process. They are chemically, physically, and optically identical to natural diamonds, but are more ethical, sustainable, and cost-effective. Lab-grown diamonds are graded using the same standards as natural diamonds and offer the same brilliance and durability, making them a popular and responsible choice.

Yes, we ensure that all our diamonds are of the highest quality, carefully selected for their superior cut, color, and clarity. Each diamond's authenticity, quality, and purity are certified by leading international labs such as IGI, GIA, and SGL. Additionally, all of our gold is BIS hallmarked, ensuring its authenticity and compliance with industry standards.

Yes, we offer a Lifetime Exchange & Buyback policy for jewellery purchased from Moena's website in India, after the 7-day return period.

Exchange:

• You can exchange your jewelry for credits based on its current market value.
• Gold: Based on current market value.
• Diamonds/Solitaires/Pearls: Based on current market value.
• Deductions: Making charges and GST paid at the time of purchase will be deducted.
• Credit Usage: The credit can be used as a discount on future orders, subject to product inspection.

Buyback:

• We offer buyback for:
• Gold: Based on current market value.
• Diamonds/Solitaires/Pearls: At 90% of the prevailing market value.
• Deductions: Making charges, GST, and a 3% processing fee will be deducted.
• Refund Method: Refund will be processed to your original payment method and may take 7-10 days.

Adjustments: In case of damage, further adjustments may apply based on product inspection.

Return Policy: You can return your item within 7 days of delivery for a full refund, provided the product passes a successful inspection. The inspection will be carried out once the item is received at our warehouse/store.

Return Requirements: To initiate the return, please provide a video showing the product being repacked along with the original item, invoice, and authenticity certificate.

Exclusions: Personalized order items are not eligible for a 7-day return. These can only be returned if they are defective or not as described.

Cancellation Policy: You can cancel your order directly from our website within 24 hours of placing it before it enters the manufacturing stage. Once the order is processed, cancellations cannot be accepted.

For made-to-order products, the expected delivery time is within 20 days from the order date. For items that are already in stock, orders are usually dispatched within 5 days.

Yes, your jewellery is shipped in secure, tamper-proof packaging to ensure it arrives in perfect condition. We provide full insurance coverage until it reaches your doorstep, and we partner only with trusted courier services, like Delhivery, Sequel logistics.